For CROs & PV service providers
Every client program, one consistent operation.
Your value is consistent, auditable case handling across sponsors. VigilantLabs gives you multi-client workflows, workload visibility and standardised processes your team can run at volume.
Built for multi-client work
Multi-client workflows
Separate, permissioned workspaces per sponsor with client-specific configurations — managed from one operational view.
Workload visibility
See queues, ageing and capacity across every program. Rebalance before a deadline slips, not after.
Operational consistency
Standardised intake, triage and QC steps mean new staff and new clients follow the same defensible process.
Client-facing reporting
Sponsors get live dashboards and export packs under your service — evidence of performance, not just invoices.
TGA & Medsafe native
ANZ jurisdiction workflows built in, so local programs don't need workarounds in a global system. E2B(R3)The global electronic format regulators (TGA, Medsafe, EMA, FDA) use to receive safety reports. Think of it as the required envelope for an ICSR. and CARMCentre for Adverse Reactions Monitoring — New Zealand’s national pharmacovigilance centre, run by Medsafe. handled per case.
Margins protected
AI-assisted intake and coding cut per-case handling time — capacity grows without proportional headcount.
Talk through your program mix.
Every CRO’s client portfolio is different. We’ll map your programs to a workspace structure and pricing that fits.
Or call +61 425 228 763 · answered in Melbourne, AEST/AEDT